Information We Collect
We may collect / store the following types of personal data:
Account Information: Name, email address, company name, job title, phone number, and login credentials.
Usage Data: IP address, Security State, Browser type, Pages Visited (Within platform), actions taken within the platform, and timestamp.
- - Operating System
- - 3rd Party applications
- - Serial Number
- - Hardware Identifier
- - Username
- - Processor information
- - Model
- - Security State
Customer Support Data: Any information you provide when contacting support, including chat logs or ticket information.
Cookies and Tracking Technologies: We use cookies and similar technologies to track usage and improve our services.
How We Use Your Information
- - Provide and maintain our Services
- - Authenticate users and secure accounts
- - Process transactions and send notifications
- - Respond to support requests
- - Analyze usage and improve platform performance
- - Communicate updates, promotions, or service-related notices
How We Share Your Information
- - Service Providers: For cloud hosting, analytics, support, or payment processing
- - Legal Authorities: When required by law or in response to valid legal requests
- - Business Transfers: In connection with a merger, sale, or acquisition
- - We do not sell your personal information.
Legal Bases For Processing (For EEA/UK Users)
- - Consent (e.g., for marketing communications)
- - Performance of a contract (e.g., providing the platform)
- - Legitimate interest (e.g., platform security and improvement)
- - Legal obligation (e.g., to comply with tax or regulatory requirements)
Artificial Intelligence And Machine Learning
We may use artificial intelligence ("AI") technologies as part of our Services, to support certain business operations, such as customer relationship management (CRM), talent acquisition, analytics, security monitoring, and tools that help identify the tone or sentiment of emails to improve communication and engagement. As with other business operations described in this policy, AI-related processing is performed in our role as a data controller, in accordance with applicable laws, including the EU AI Act and the GDPR.
Your Rights
- - Access or request a copy of your data
- - Correct or delete your data
- - Object to or restrict processing
- - Withdraw consent (where applicable)
- - Lodge a complaint with a data protection authority
Data Retention
We retain personal data as long as needed to provide our services or comply with legal obligations. We may anonymize and retain usage data for analytics.
Security
We use appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security audits.
International Transfers
If you are located outside of the country where our servers are hosted (e.g., the United Kingdom / United States), your data may be transferred, stored, and processed there. We implement safeguards such as Standard Contractual Clauses (SCCs) where required.
Third-Party Services
We may use trusted third-party tools for analytics (e.g., Google Analytics), email communications, and customer support. These services are subject to their own privacy policies.
Changes To This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or through the platform. Continued use of the Services means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
Orchard
privacy@the-orchard.io